Complaints Procedure
Click HERE for the full Complaints Procedure document
Step 1
Informal Procedure
1) Make the Class Teacher aware of your complaint.
2) Make a School Leadership Team member aware of your complaint.
3) Make the Headteacher aware of your complaint.
It is hoped that by working in partnership with families that issues and concerns can be resolved at this level.
Step 2
Formal Procedure
Should a parent/carer be unhappy with the way that the school has attempted to resolve the issue then a formal complaint may be made to the Full Governing Board through the Chair of Governors.
In such circumstances, please write to the Chair of Governors. See the Complaints Procedure for further information.
Step 3
Formal Procedure
Should a parent/carer still be unhappy with the way that the school has attempted to resolve the issue then a request may be made for a Formal Governor Panel Hearing.
We hope that all attempts to resolve the issue will have already been made before this third and final stage of the schools’ complaint procedure.